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- The Team Member Commitment is the principal belief of all team members. It is known, owned and energized by all.
- Our motto is: “We Are Exceptional People Providing Exceptional Service To Exceptional Customers.”
- The “3 Steps of Courtesy” are the foundation of our hospitality and used in every customer contact. The “3 steps of Courtesy” are:
– Smile
– Make eye contact
– Greet and address professionally
- All team members will employ proper etiquette in all forms of communica tion including interpersonal, telephone, email, and written correspondence.
- Objectives are communicated to all team members and everyone is responsible for supporting them.
- Each team member will constantly identify defects in their operation and report the situation appropriately for immediate correction.
- All team members are responsible for creating a work environment that fosters cooperation and teamwork, ensuring customer service levels exceed expectations.
- All team members are certified annually for their positions.
- All team members are goodwill ambassadors, in and out of the workplace.
- We take pride and care in our personal appearance. Everyone is responsible for conveying a professional image by adhering to the organization’s clothing and grooming standards.
- Never lose a customer. We resolve customer complaints immediately, take ownership of the issue, satisfy the customer, and record the solution.
- Protecting assets is the responsibility of every team member.
- Think safely first. Every team member is responsible for creating a safe, secure, accident-free workplace for customers and fellow team members alike.
- Uncompromising standards of cleanliness are the responsibility of every team member.
- Every team member is empowered to address and resolve service issues, even those for which the team member is not directly responsible.
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